Shipping Policy

At Sweet Habibi, we are committed to delivering your chocolates and confections with care and efficiency.

Processing Time

Orders are processed within 1–3 business days after payment is received. During holidays or high-demand periods, processing times may be slightly extended.

Shipping Methods

Shipping options and rates are displayed at checkout. Once your order ships, you will receive a tracking number via email.

Please note that Sweet Habibi is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Incorrect shipping addresses provided by the customer
• Unforeseen circumstances beyond our control

Warm Weather Shipping Advisory

Chocolate is sensitive to heat. While we take steps to protect your items, Sweet Habibi is not responsible for products that melt during transit. We recommend that customers retrieve packages promptly upon delivery and store chocolates in a cool, dry place to maintain quality.

Shipping Regions

Currently, we ship within the United States. We do not ship internationally at this time.

Refund Policy

Melted or Soft Chocolate

We do not accept returns or issue refunds for melted chocolates. If your order arrives soft or melted, we recommend allowing it to sit at room temperature or in a cool, dry place until it naturally firms up. Please do not place melted chocolate directly into the refrigerator, as this can impact the texture and flavor.

Incorrect or Damaged Items

If you receive the wrong item or your order arrives significantly damaged (excluding melting), please contact us within 3 days of delivery at sales@sweethabibi.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review claims on a case-by-case basis and, if approved, offer a replacement or store credit.

Non-Returnable Items

We cannot accept returns for:

• Melted items
• Opened products
• Products damaged after delivery due to improper storage

Contact Us

For shipping or refund questions, please email us at:

📧 sales@sweethabibi.com